You should contact customer support in order to process that. If you have already paid an out-of-warranty fee to repair the screen flickering, meanwhile, Microsoft says it will be offering a refund on that charge. As with any time you return a Surface to Microsoft's service center, the advice is to back up the machine before you do so - unless, of course, you are confident that everything you need is stored in the cloud.
Since Microsoft will be performing an outright swap, you will be getting back a completely blank Surface Pro 4. Turnaround time is about 5-8 business days, Microsoft claims.
A support agent will determine whether your PC is eligible for replacement and then ship you a replacement device as soon as you return your existing device. The exact source of the fault is unknown however, Surface Pro 4 owners who have troubleshooted the issue have determined that there is a problem with the display hardware, which is suspected to be caused by heat. Microsoft says that Surface Pro 4 users who experience persistent screen flickering should contact them at Microsoft Support. The most likely reason for the Surface Pro 4 screen shaking and the flickering is a hardware issue in the Surface Pro 4. Others have ponied up to replace their screens after the warranty ended, and Microsoft is offering refunds in such cases. Some owners have taken unusual measures to fix the irritating flickering, like stuffing their Pro 4s into freezers for a while, as The Verge notes. Microsoft to replace Surface Pro 4 units with flickering. Please note that Microsoft is only exchanging Pro 4s out of warranty if they are experiencing this specific issue machines suffering from the problem are covered for up to three years from the original purchase date. DC dimming is a way by which backlight is dimmed by adjusting DC current drawn by the display. Both consumer and commercial customers are eligible to take advantage of the new replacement process. Microsoft says the replacement will be a refurbished unit. Those experiencing the problem will be eligible for a replacement Surface Pro 4, for up to three years from the date of purchase. We will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. In February, some owners began a petition demanding Microsoft address the problem, though the company was quiet on what, exactly, might be causing it.Ĭreating the best products and experiences for our customers is our top priority. Both brand new and refurbished models have been found to display the issue. The flickering affects text on the tablet's display, with the graphics shaking and making the screen effectively unusable.